FAQ – BALMARK DESIGNS

The delivery of the goods begins between 15.01-31.01.2023 This is associated with many factors and among them are the procurement of materials and manual work.

In principle, handmade production requires more time than industrial production.

In addition, however, the material Beschffung, which we arrange as efficiently as possible, in order to follow the climatic consciousness. The goal is to relieve the climate through our actions. The entire material procurement and delivery is therefore designed as efficiently as possible, in which the transport routes (by e.g. merging the transports) are reduced and thus the climate is relieved.

The general consolidation of company processes usually leads to climate relief, which, however, very often (in the initial phase) extend the delivery time. The question that everyone should perhaps ask themselves here is: what is important to me / what do I care about?

Either: the good working conditions of the people / the climate awareness / the quality / the design / the color variety - which we represent here together - or the opposite, for which we are not to be had....

that's why it's also called: "Your 5Star DekoKissen®"

Always stick to the existing colors of your apartment / rooms.

That is, please look around the apartment / room (where you want to place the pillows) and simply determine what basic color (that of the wall, curtains, furniture, bedspread, etc.) should be reflected in the pillows - so that it comes to a connection, between the environment and the chosen pillows.

Yes, so that the degree of hardness of the pillows is according to your wishes, you can change it yourself at home.

We deliver the pillows very well filled, so the degree of hardness of the pillows is very high. If you want the pillows to be much softer, it is enough to take a little content from the filling pillow.

All filling pillows have been provided with a zipper and thus the removal, the content from the filling pillow, is very easy.

All orders going to countries/territories outside the EU (except: UK & Switzerland) will be shipped on DDU (Delivery Duty Unpaid) basis. In some countries, additional local import charges and/or customs duties will apply. If a DDU destination is chosen, the product prices quoted are exclusive of all taxes and duties.

As the consignee, you are liable for all import duties, tariffs and local sales taxes imposed by the country to which you have the product shipped. Payment of these amounts is necessary to clear your order from customs upon arrival. We are not able to provide the amount of these amounts as these charges are not controlled or collected by us. Rather, they are government charges and the person making the purchase is responsible for these charges per transaction.

The pillow size is the size of the pillowcase. That is, the pillow size is equal to the pillowcase without the filling pillow.

Due to the fullness of the filling pillow, the pillow automatically becomes a few centimeters smaller.

The background is also that we fill the filling pillows very well, so that you (if needed) can regulate the hardness of the filling pillow itself. Thus, the size of the pillow can also be regulated.

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